Refund & Exchanges
RETURN AND EXCHANGE POLICY
In compliance with Australian Consumer Law, Cabana & Cabana Kids are not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay. Please note that while very effort is made to accurately display the colour of our items, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
If there is a fault with the item you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or, if there is a major fault, a refund. All claims for faulty items are assessed on an individual basis, and the outcome of a refund is at our discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order (eg credit card, AfterPay or store credit).
If you want to exchange, you can return your items (providing they meet the return conditions) and you will be issued with a credit note (e-gift card) to place a new order for your preferred items. Credit Notes have a twelve month expiry date. Your credit note will not include the cost of shipping.
WHAT CANNOT BE RETURNED?
- Sale items. All sale items are final and cannot be returned to us for a credit note, refund or exchange
- Jewellery can not be returned due to hygiene reasons
PROCESSING OF RETURNS
We will not process returns until your item is physically received by us in store. Once received, please allow 2-5 business days for your return to be processed. This period may vary during peak times (sale periods, public holidays, Christmas/New Year, Valentines Day and Mother's Day). Once your return has been processed, you will be notified via email with details of your credit note or, if applicable, refund.
We quality control our products before they're sent out to you to ensure they arrive in perfect condition! However, if you believe your item is faulty, please email our friendly customer service team at firstname.lastname@example.org Upon receiving your request we will handle this with high priority to arrange the best possible course of action for you.